How do I book using my Taxi Subsidy Scheme card?

To ensure that your taxi subsidy can be used for your trip:

Go to the menu and select your profile
Select 'Yes' under "Are You a Member of a Taxi Subsidy Scheme?"
Select your specific Taxi Subsidy Scheme and tap 'Done'
The Taxi Subsidy Scheme will now be set as the payment method for your bookings

Book a cab as you normally would, when your cab arrives be sure to provide your Taxi Subsidy Scheme card to your driver before commencing your trip. Once your trip is complete you will then be required to pay the driver the balance of your subsidised trip fare.

Note the Fixed Price amount shown in the app is your total fare cost and will be partially subsidised when you provide your driver a valid taxi subsidy.

Can I book a taxi with child seat or baby capsule?

If you reside in NSW, we do provide child seats and baby capsules. Every other state has slightly differing laws regarding children in taxis.

For a child seat or baby capsule booking please call us. One of our friendly operators will be able to assist with a booking.

Can I book a trip with multiple stops?

Yes, you can book a trip with up to three stops. When entering an address in the app you'll find a 'plus' (+) button on the right-hand side of the screen this button will take you to 'multiple stops'.

What is a Fixed Price fare?

Fixed Price is a price set at the time of booking and is the final price you will pay. No additional charges apply.

What payment methods can I use with the app?

The app accepts all major Australian issued credit cards (VISA, Mastercard, Amex & Diners Club) either loaded into the app or accessed via your respective Google or Apple Wallet. To add a new payment method into the app tap 'Payments' via the menu and then tap 'Add a new payment method'.

Cabcharge Fastcards and Cabcharge Digital Passes can also be used in the app. To add a Cabcharge Digital Fastcard or Cabcharge Digital Pass, please refer to the email or SMS you received and tap the link 'Add to app'.

Do you charge a cancellation fee?

No, we do not charge a cancellation fee. However if a cancellation is necessary, please advise us as far in advance as possible.

Why was I charged $1?

When you first register a card in the app, there is a temporary $1 verification charge. This charge will automatically be removed after verification.

I was charged twice for my trip, in-app and I also paid driver directly

Please contact us using the enquiry form along with your request number (if not known, the pickup address, destination address along with the time & date of trip) and payment method so we can investigate.

I cancelled a booking and I was still charged the fare amount, will I get a refund?

Please be advised that when a trip is requested via the app, there is a pre-authorisation hold which is a predetermined amount (based on the fare). This is just a temporary hold on your selected payment method and not an actual charge.

When you complete the trip the pre-authorisation hold will turn into an actual charge.

Why is there a 'pending' charge on my card statement when I haven't taken a trip?

When you complete the trip the pre-authorisation hold will turn into an actual charge.

How long does a refund take?

If the booking is cancelled, we will release the authorisation hold immediately, however please note that your financial institution may take longer to process the payment authorisation reversal.

Why is there a payment pre-authorisation?

Pre-authorisation is used to check that your selected payment method is valid and that there are sufficient funds available to pay for your trip.

I need a trip receipt / invoice

When a trip is requested via the app, a PDF copy of the trip receipt is emailed to you at the conclusion of the trip.

We recommend checking your spam / junk folder if this email cannot be found. If this is not found, please contact us using the enquiry form along with the booking number (if not known, the pickup address, destination address along with the time & date of trip). This will allow us to issue you with a copy of trip receipt.